Refund policy

Return & Refund Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be sealed and unopened, in its original packaging, with the label intact. Due to hygiene reasons, we cannot accept returns on opened or used perfume bottles.

To start a return, contact us at info@zanjabeel.store or call us directly. Please note that returns will need to be sent to the following address:

Plot No. C10C, Badar Commercial, Street 1, Phase-V, DHA, Karachi (Behind MCB Bank)

Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Opened, used, or altered perfume bottles cannot be returned. We do not accept returns on sale items.

Return shipping
For approved returns, the item must be sent back to us via courier at the customer's expense, unless the return is due to our error (wrong or damaged item), in which case we will arrange pickup at no cost to you.

Refunds
Since orders are placed via Cash on Delivery, approved refunds will be processed via bank transfer, JazzCash, or Easypaisa within 7 business days of us receiving and inspecting the returned item. Please share your preferred payment details for the refund once your return is approved.

If more than 10 business days have passed since your return was approved and you haven't received your refund, please contact us at info@zanjabeel.store.